Returns

 

You may return goods for a full refund up to 14 days from receipt of goods. Please note we don’t offer free returns, delivery and return carriage is NON refundable on goods ordered that are no longer required.

Before returning your item(s) use the returns form below to let us know when we can expect your parcel and why you're returning it.

Once you've completed the returns form online, simply complete the return form that was included with your order and pop it in with the items you're returning, then return it to the following address using your preferred carrier service (we recommend using Royal Mail):

Refunds Dept, The Wrap Sanctuary, Poole, Dorset, BH14 0RH

You can cancel any order you have placed with us for full refund including carriage up until the point we dispatch it, simply by contacting customer services by telephone or email. Should you wish to cancel an order after it's been dispatched it would fall under our returns guidelines.

Once we've received your item(s) back, our returns department will inspect the goods. Once this has been done, an automated refund is processed by our accounts department back onto the original payment method. Please note the funds may take between 2-4 working days to arrive back in your account, this is due to the UK bank clearing process.

Returns Form

Please add as much detail as possible please.